Terms and Conditions
PAYMENT TERMS
CREDIT CARDS: We accept the following:
MASTERCARD, VISA, AMERICAN EXPRESS, and DISCOVER.
SHIPPING
We ship UPS unless you request FedEx or US mail. Shipping costs are added to all prices in this catalog and online. For international shipping, please provide your own broker contact information. Otherwise, duty, taxes, and broker fees will be added to your transportation costs. If the website fails to calculate shipping costs, shipping costs will be added to your order when processing is completed. Stock orders received by 3:00 pm EST Monday – Friday, will be shipped the same day. Orders placed online over the weekend, or on holidays, will ship on the next business day. Next Day and 2nd Day air delivery services are available at an additional cost.
RETURN AUTHORIZATION
Customer must notify Dealers Supply Company within 7 business days of order acceptance of any defects discovered in the ordered product. Prior to the return of any product for credit, a Return Authorization Number must be issued by Dealers Supply Company. Without this Return Authorization Number, returned products will either be refused or accepted without customer credit. Some returned items will incur a restocking fee of up to 20%.
CUSTOM ORDERS
PRODUCTION TIME: Most imprint items take approximately 3-4 weeks production time. Some items take longer. Production will not begin until the proof has been approved.
ART PROOF:
Our Art Department will create a proof for your approval. Please refer to the dimensions, color, and material listed on the proof for accuracy, as proof image may be distorted or reduced. You will be charged a $35.00 art charge when placing your order. This charge will be waived when your order is placed within 30 days of the first layout.
REPEATS:
We only keep art files for 3 years. After 3 years, without repeat orders, new artwork and set-up charges (and die charges if applicable) may be required. 5% discount on exact repeat imprint if ordered within 3 years of the previous order.
CHANGES/CANCELLATIONS:
There will be no set-up charge if changes are requested before the art has been submitted for production. If changes are requested after production has begun, additional fees may apply. Cancellations will be billed at $35.00 for art preparation costs. An order cannot be canceled if production is complete.
TRADEMARKS and COPYRIGHTS:
The customer agrees to assume any liability from actions, demands, or lawsuits brought against the purchaser or Dealers Supply Company for Trademark or Copyright infringement. All logos and emblems illustrated in this catalog and on our website are hereby acknowledged to be the registered trademarks of the manufacturers and are available only to Authorized Franchised Dealers.
OVERRUNS and UNDERRUNS:
Due to the difficulty of manufacturing to exact quantity requirements without sacrificing quality, shipping of 10% over or under the quantity ordered will constitute a complete order.
ART REQUIREMENTS
EMAIL OR FAX YOUR ROUGH LAYOUT TO:
Email – [email protected] or Fax – 1-800-537-6031
ACCEPTED ARTWORK FORMATS
We accept .pdf or .eps files in Illustrator CS6 or lower, InDesign CS6 or lower, Photoshop CS6 or lower (some applications) in MAC format, and Acrobat X Pro. Images should be submitted in 300 dpi for any full-color or digital production. We accept .jpg, .tif, .png, and .gif files for viewing only. We cannot accept Microsoft Word® documents as artwork. We will make every effort to recreate your artwork when camera-ready artwork is not available. Art files larger than 8MB should be sent via DropBox. If you do not have a DropBox account, you can quickly create an account online.