FAQ
Why are your prices so much lower than your competition?
Our 90 years of experience and top credit rating enable us to do business with the best factories, resulting in better products, lower prices, and faster service. Please compare our prices with the competition.
How long will it take to receive my order?
Order times vary depending on which items you have ordered. Stock items are typically shipped the same day they are ordered. Custom imprints and drop-ship items may take 2-4 weeks. Raised Letter Frames, Die-Cast Metal Frames, and Duralens Domed Decals may take 8 weeks or more.
How can I check the status of my order?
You can check the status of your order by calling our office at 1-800-521-3870. A customer service representative will be able to give you a full report on the status of your order. You will receive a confirmation email containing your order number upon placing your order. Please keep this email for your records.
May I fax my order to you?
Yes. You may fax in your order toll-free, to 1-800-537-6031.
Will someone respond if I leave a voice message after hours?
Yes. If you call us after hours, please leave a message with your name and phone number, and one of our customer service representatives will contact you on the next business day.
Are there “real” customer service representatives available to help me?
Yes. Despite all of today’s new technology, customer service is still a priority at Dealers Supply Company. If you are tired of being answered by a recording, call one of our experienced representatives who will answer your questions and place your order the old-fashioned way – person to person!
Where is Dealers Supply Company located?
Our office is located at 9195 North Cut Road, Roscommon, MI 48653.
What are your business hours of operation?
Our office is open from 8:00 am to 6:30 pm EST Monday through Friday. If you don’t reach us during office hours, please leave us a message and one of our representatives will return your call on the next business day.
How are custom orders handled?
All quotes/estimates are valid for 15 days. Our Art Department will create a proof for your approval. Please refer to the dimensions, color, and material listed on the proof for accuracy. You will be charged a $35.00 art charge when placing your order, but this charge will be waived when your order is placed in production within 30 days of the first layout. CUSTOM ORDERS ARE NOT RETURNABLE.
How are repeat orders handled?
We keep art files for 3 years. After 3 years, new artwork and set-up charges (die charges if applicable) may be required. There is a 5% discount on EXACT repeat imprints if ordered within 3 years of your previous order.
Will you put a car logo on your items?
Yes. If you are an authorized dealer for that automobile manufacturer, we will put car logos on many of our items. Trademarks and Copyrights: Customer agrees to assume any liability from actions, demands, or lawsuits brought against the purchaser or Dealers Supply Company for Trademark or Copyright infringement. All logos and emblems illustrated in this catalog and on our website are hereby acknowledged to be the registered trademarks of the manufacturers and are available only to Authorized Franchised Dealers.
Do you have logos in stock, or do I have to supply them?
We stock hundreds of logos from every major manufacturer. You must have authorization from the automobile manufacturer to use those logos.
Can you use my company/product logo to print on one of your items?
Yes. We can add your logo to most of our products. Simply send the art and copy to us, and we will transfer your logo, design, or copy onto the Dealers Supply Company product of your choice. We will send you a layout for your approval.
What is the production time for my custom order?
Most imprint items take approximately 3-4 weeks production time. Some items take longer. Production will not begin until the proof has been approved in writing.
What type of computer artwork files do you accept?
We accept artwork as a hard copy (on paper) or an electronic file. Our art department works in Macintosh format using Adobe Creative Cloud Suite (Illustrator CC .ai or .eps, Photoshop CC .psd, InDesign CC .indd). We accept any file created in Adobe Creative Cloud Suite. Please convert all fonts to outlines before sending, or provide the font file(s). We prefer vector art in .ai, .eps, or .pdf format. WE USE .JPG, .PNG, and .TIFF FILES FOR VIEWING PURPOSES ONLY AND CANNOT SUBMIT THIS FORMAT TO THE FACTORY FOR PROCESSING. Images should be 300 dpi for any full-color or digital production. We make every effort to recreate your artwork when camera-ready artwork is not available. Always fax us a hard copy of your artwork so we can compare it to the emailed version. Email: [email protected] or Fax: 1-800-537-6031.
Art files larger than 8MB should be uploaded to our website or sent via DropBox. If you do not have a DropBox account, you can quickly create one online.
May I see and approve my artwork before it goes to print?
Of course! We will email or fax a copy of the art for your approval before sending it to print. Due to the difficulty of manufacturing to exact quantity requirements without sacrificing quality, you will be charged for overruns, and a refund will be issued for underruns. Your invoice will reflect the actual quantity shipped. Overruns and underruns will not exceed 10% of quantity ordered.
May I change or cancel my custom order?
There will be no charge if changes are requested before art has been submitted for production. If changes are requested after production has begun, additional fees may apply. Cancellations will be billed at $35.00 for art preparation costs. An order cannot be canceled after production has begun. CUSTOM ORDERS ARE NOT RETURNABLE.
What different types of payment do you accept?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. For those who meet our terms, we are happy to set up an open account for billing. NOTE ~ We charge a fee of $32.00 for checks not honored by your bank.
May I return my order?
You must notify Dealers Supply Company of any defects discovered in the ordered product within 7 business days of receipt of order. Prior to the return of any product for credit, a Return Authorization Number must be issued by Dealers Supply Company. Without this Return Authorization Number, returned products will either be refused or accepted without customer credit. Some returned items will incur a restocking fee of up to 20%. CUSTOM ORDERS ARE NOT RETURNABLE.
Will my shipping costs be exactly as computed on the website?
We have tried to be very thorough and fair in computing our shipping costs. However, in some instances, we may need to make adjustments. Whenever possible, we will ship multiple items in the same box to save you shipping costs. In those cases where final shipping costs differ from those generated on the website, it will be reflected in your final billing. If the website fails to calculate shipping costs, shipping costs will still be added to your order when processing is completed.
We ship UPS unless you request FedEx or US Mail. Shipping costs are added to all prices on this website. For international shipping, please provide your broker’s contact information. Otherwise, duty, taxes, and broker fees will be added to your transportation charges. Stock orders received by 3:00 PM EST Monday-Friday will be shipped the same day. Orders placed online on Saturdays, Sundays, and holidays will ship on the next business day. Next Day Air Delivery service is available at an additional cost.